Freshsales is a customer relationship management (CRM) software developed by Freshworks, designed to help businesses manage their sales processes efficiently. Freshsales offers features such as lead management, email tracking, deal management, and reporting, all aimed at improving sales productivity and customer engagement. The platform integrates with various other tools and provides AI-based insights to streamline sales operations. Freshsales has gained popularity for its user-friendly interface and robust functionality, catering to the needs of small to medium-sized businesses. Over the years, it has evolved with continuous enhancements, becoming a key component of the Freshworks suite of business solutions.