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SugarCRM is a customer relationship management (CRM) software company founded in 2004, initially gaining attention and popularity due to its open-source model. Over time, SugarCRM shifted its focus towards a more commercial model. The company introduced more sophisticated features, targeting larger enterprises in addition to small and medium-sized businesses. The company has grown globally, serving customers around the world and establishing a strong presence in the CRM market.
SugarCRM provides a comprehensive set of CRM tools, covering sales automation, marketing automation, customer support, and more. With advanced analytics and AI capabilities, SugarCRM enables businesses to make data-driven decisions to improve their customer relationships and business operations.
SugarCRM continues to be a key player in the CRM market, recognized for its comprehensive features, flexibility, and focus on creating outstanding customer experiences. The company’s evolution from an open-source solution to a full-fledged commercial CRM platform demonstrates its adaptability and commitment to meeting the evolving needs of businesses.
From 19.00 € to 135.00 € /month /user
Website
Scope
- Accounting & Finance
- Calendar
- Advertising
- Asset Management
- Business Intelligence
- Call center
- Collaborative space
- Community management
- Configure/Price/Quote (CPQ)
- Contact Management
- Content (CMS)
- Contract Management
- Customer Service
- Digital signature
- Document management
- Ecommerce
- Email & Email Campaigns
- Event Management
- Expense Reports
- Field Service
- Fundraising & Grants
- Governance
- Human Resources
- Inventory & Stocks
- Invoicing
- Lead Engagement
- Learning (LMS)
- Logistics & Warehouses
- Marketing Automation
- Orchestration
- Resource planning
- Point of Sales
- Project Management
- Sales Management
- Social media & Omnichannel
- Subscriptions & Memberships
- Timetracking
- Surveys
- Telephony
Features
- Androïd app
- Approval rules
- Artificial Intelligence (AI)
- Assignement rules
- Custom fields
- Custom objects
- Customer / Partner portal
- Email tracking
- Escalation rules
- Gmail extension
- iPhone app
- Rapid Application Development (RAD)
- Outlook plugin
- Reports & Dashboards
- Responsive (HTML5)
- Schedule meetings
- Scoring
- Single Sign On (SSO)
- Territory management
- Webhooks
- Workflows
Markets
Integrations
Languages
Languages
- Arabic
- Turkish
- Bulgarian
- Catalan
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- Finnish
- French
- German
- Greek
- Hebrew
- Hungarian
- Italian
- Irish
- Latvian
- Lithuanian
- Japanese
- Maltese
- Polish
- Portuguese
- Romanian
- Russian
- Slovak
- Slovenian
- Spanish
- Swedish
- Others, Africa
- Others, Asia
- Others, Eastern Europe
- Others, Middle-East
- Others, Northern Europe
- Others, Oceania
- Others, South America
Hosting
Hosting
Data hosting
EU
US
Elsewhere
Terms
Ecosystem
Deployment assistance
Integrators
Freelancers
Partner network
Yes, open directory (https://www.sugarcrm.com/partner-type/reseller/)
Marketplace